International deliveries and EU are provided by DHL International. Delay expected are 2-3 days, depending on your location.
France deliveries are provided by La Poste Collissimo. Delay expected is 24h-48h.
Pre-sale are not part of this delivery delays. It’s shipped when watch production is over.
International Custom & Tax
All International orders may be subject to additional duties, import taxes, brokerage or customs fees upon delivery and return delivery. Customs delays are common and we cannot control or prevent this type of delay.
For France: non applicable VAT art. 293b from french General Tax Code.
Returns & exchange
Online purchases may be returned for full refund or exchange within 30 days of purchase date by completing the contact form with the date of purchase, order number and email address used for purchase.
The product must be returned unused and in original condition, with all original packaging and no signs of wear.
If the band is returned worn, 35€ will be deducted from the return amount.
In good faith we will provide a 35€ discount to be used on a future purchase.
The product is subject to final inspection before your refund is processed.
By receiving a refund, you release us from any liability. Please allow 5-10 days to receive the refund. All refunds will be made by the same method as the initial purchase.
Returns and exchanges are exclusive to purchases via www.vasco.watch online store only.
Return shipping costs will be the responsibility of the buyer.
Vasco Watch will not accept responsibility for returns/exchanges if lost or stolen in transit. Please check your email spam/junk mail folder for correspondence from us if you do not see it in your regular inbox.
Our watches come with a 1 year limited warranty.
Vasco Watch guarantees that your timepiece will be free of material and workmanship defects and warrants the dependable functioning of its entire movement. If your timepiece malfunctions within the one year period, we will repair your watch. Components are subject to availability.
Vasco Watch does not cover internal or external damage resulting from abuse or mishandling. Use in saunas, hot tubs or excessively hot water or normal wear and aging from scratches and abrasions to the crystal, case, band, or buckle.
Unauthorized alterations or tampering through the addition or substitution of parts, batteries or accessories not supplied by Vasco Watch will not be covered. Watches purchased from an unauthorized dealer are not warranted.